Return/Refund & Exchange Policy
Transparent and clear policies to ensure your satisfaction with VedPrep study materials.
Return/Refund & Exchange
We follow a strict no-return policy once a sale has been completed.
A refund is applicable only in the event that a product is received defective or damaged, provided that the issue is reported within 24–48 hours of delivery.
Exchange requests may be accepted under specific circumstances, provided that the issue is reported within 24–48 hours of delivery and meets the eligibility criteria mentioned below.
1. Eligibility for Exchange
Exchanges are applicable only in the following circumstances:
- A defective or damaged product is received.
- An incorrect product is delivered.
- Items are missing from the order.
- The customer has placed an incorrect order.
Note: If a customer has accidentally ordered the wrong book and wishes to cancel or return the order after receiving it, the customer will be responsible for the original delivery charges as well as the return shipping charges.
2. Reporting an Issue & Requirements
Customers are required to report any issue within 24–48 hours of delivery. Exchange requests submitted after this period will not be accepted.
To process an exchange request, customers must provide:
- Clear photographs and/or videos showing the issue at the time of opening.
- Relevant order details.
Failure to provide the required information may result in the request not being processed.
3. Undelivered Orders / RTO
If an order cannot be delivered due to any of the following reasons, it may be returned to us as RTO (Return to Origin):
In case the customer is unavailable or does not respond to the courier partner's calls, additional reshipping charges may apply if the customer requests the order to be re-dispatched.
4. Important Information
- Exchanges are subject to product availability.
- We do not offer refunds, except where specifically applicable under the defective/damaged product provision stated above.
- All issues must be reported within the specified 24–48 hour timeframe.
- Timely reporting is mandatory for all return, refund, or exchange claims.
- The final decision regarding an exchange request will be based on verification of the reported issue and compliance with this policy.
Need Assistance?
For any return, refund or exchange-related queries, our support team is here to help you.